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Privacy Policy

Updated: November 20, 2024

The Service, dianamdonaldson.com, is owned, operated, and managed by Diana Donaldson. This document informs you of policies and procedures for the information we process. For accessibility tools, please select the UserWay icon in the lower left of the screen. For questions or concerns please email care@dianamdonaldson.com. 

What’s Provided

Primary Content: The Service provides content and program offers that fall under the category of business services, consultation, and coaching. The content and products are for adults and created and offered by the author and owner. 

Blog: the blog referred to as “notes,” not to be confused with the Apple app titled Notes, is written by the Service owner, not AI. Users are given the opportunity to Subscribe to receive an email any time a new post is added. An opportunity to Unsubscribe to provided from every email sent.

Information Collected

Website Traffic

Much like a physical shop owner who has the ability to see when a customer walks in and looks at a product, The Service uses tools that can also identify this activity. Unlike a physical shop however, this activity or “website traffic” is anonymous and only available to the site owner. Additional unidentifiable information such as the approximate region the site is viewed in, is also collected. By analyzing how the site is being used and from where, the intent is for continual improvement and accessibility. 

Purchases

When a user purchases a product, identifiable information is collected to process the order: full name, email, and billing information. As a single-owner website, your information is only processed by one person. Transactions are processed using a secure platform rated highly for compliance and security measures. To further protect customers, billing information is deleted from the payment processor, 6 months from purchase date. Your name and email will be saved in our password-protected customer record management system for 1.5 years from point-of-sale for post-transactional requests and ongoing service. To request earlier deletion, email: care@dianamdonaldson.com. 

Free Downloads

When you request a free product we retain your name and email address for 6 months from the date of the most recent download date. We will offer you additional relevant resources to further your journey via email which you can opt out of by clicking “Unsubscribe” in the footer of any email or, sending requests to:  care@dianamdonaldson.com. 

Service Providers: Our third-party service providers are also referred to within GDPR as sub-processors and used for improved operational and eCommerce functionality. We utilize Stripe, HubSpot, Google Analytics, Tag Manager, and Search Console.

Your Rights and Do Not Track Information:  

If you have concerns or would like to request removal of your identifiable data now, please email care@dianamdonaldson.com and your information will be deleted upon receipt of the request. 

Delete Tracking: You can delete tracking codes within your browser at any time: 1. open your browser settings, 2. toggle to “Privacy and Security” 3. Select delete browser data and cookies. We are unable to delete tracking data from previous sessions. 

Stop Receiving Newsletters: Each email you receive has an unsubscribe link in the footer. If you have any issues email care@dianamdonaldson.com 

Who Processes Your Information

We will never sell or share information. All online inquiries, orders, and data analytics generated through the Service is processed by the owner, who also replies to your emails, and social media comments.

We Protect Information Collected

GDPR Compliance: personally identifiable information retained by the Service is listed in “Information Collected.” Currently, the Service is open and accessible to all, however our content is dedicated to individuals ages 18+.

Virginia Consumer Data Protection Act, “VCDPA”: This website does not meet the parameters noted by the state of Virginia to require this regulation. However, any user may request their data be deleted from our records at any time. 

Keeping Your Data Secure

While I wish it were possible, no one can guarantee with 100% certainty any digital experience over the internet. To assure another layer of protection for all records that include personally identifiable information, 2-step login authorization is in place

Children’s Privacy

Our Service serves adults and does not directly address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under age 18. If you are a parent or guardian and know that your child has provided us with Personal Information, please email care@dianamdonaldson and this data will be deleted upon receiving notice. If we discover that a child under age 18 has provided us with Personal Information, we will delete such information immediately.

We Uphold our Duty to Abide by the Legal System

Personal Information will be disclosed where required by law or subpoena.

Document Changes 

Our Privacy Policy is updated to respond to new internet security protocols. Changes to this Privacy Policy are effective when they are posted on this page.

Contact

If you have any questions please email care@dianamdonaldson.com.