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Privacy Policy

Updated: November 20, 2024

The Service, dianamdonaldson.com, is owned, operated, and managed by Diana Donaldson. This document informs you of policies and procedures for the information we process through the website. For accessibility tools, please select the UserWay icon in the lower left of the screen. For questions or concerns please email care@dianamdonaldson.com. 

What’s Provided

Primary Content: The Service provides content and program offers that fall under the category of business services, consultation, and coaching. The content and products are for adults and created and offered by the author and owner. 

Blog: the blog is written by the Service owner without the use of AI. Blog users are given the opportunity to Subscribe to receive an email any time a new post is added. Subscribers are offered the opportunity to cancel their subscription from every email received. If your unsubscribe link gives you issues, email me at care@dianamdonaldson.com with the email address you like removed and I will process the request within 24 hours. 

Information Collected

Data from Website Traffic

The Service uses Google Analytics tools to gain more insight into how often my pages are being visited, time spent on a page, and where certain visitors may have originated from. This data is not personally identifiable and used to continually improve content and accessibility.

Identifiable Information

Any information that can identify a specific individual is user-submitted. This information includes: Name, Email, Phone, and any answers shared within contact forms. The identifiable information is never shared or sold but will be saved unless you opt out of all communications through email unsubscribe links or emailing care@dianamdonaldson.com. 

Purchases

When a user purchases a product, identifiable information is collected to process the order: full name, email, and billing information. As a single-owner website, your information is only processed by one person. Transactions are processed using a secure platform rated highly for compliance and security measures. To further protect customers, billing information is deleted from the payment processor, 6 months from purchase date. Your name and email will be saved in our password-protected customer record management system for 1.5 years from point-of-sale for post-transactional requests and ongoing service. To request earlier deletion, email: care@dianamdonaldson.com. 

Free Downloads

When you request a free product we retain your name and email address for 6 months from the date of the most recent download date. We will offer you additional relevant resources to further your journey via email which you can opt out of by clicking “Unsubscribe” in the footer of any email or, sending requests to:  care@dianamdonaldson.com. 

Service Providers: Our third-party service providers are also referred to within GDPR as sub-processors and used for improved operational and eCommerce functionality. We utilize Stripe, HubSpot, Google Analytics, Tag Manager, and Search Console.

Your Rights and Do Not Track Information:  

If you have concerns or would like to request removal of your identifiable data now, please email care@dianamdonaldson.com and your information will be deleted upon receipt of the request. 

Delete Tracking: You can delete tracking codes within your browser at any time: 1. open your browser settings, 2. toggle to “Privacy and Security” 3. Select delete browser data and cookies. We are unable to delete tracking data from previous sessions. 

Stop Receiving Newsletters: Each email you receive has an unsubscribe link in the footer. If you have any issues email care@dianamdonaldson.com 

Who Processes Your Information

We will never sell or share information. All online inquiries, orders, and data analytics generated through the Service is processed by the owner, who also replies to your emails, and social media comments.

We Protect Information Collected

GDPR Compliance: personally identifiable information retained by the Service is listed in “Information Collected.” Currently, the Service is open and accessible to all, however our content is dedicated to individuals ages 18+.

Virginia Consumer Data Protection Act, “VCDPA”: This website does not meet the parameters noted by the state of Virginia to require this regulation. However, any user may request their data be deleted from our records at any time. 

Keeping Your Data Secure

While I wish it were possible, no one can guarantee with 100% certainty any digital experience over the internet. To assure another layer of protection for all records that include personally identifiable information, 2-step login authorization is in place

Children’s Privacy

Our Service serves adults and does not directly address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under age 18. If you are a parent or guardian and know that your child has provided us with Personal Information, please email care@dianamdonaldson and this data will be deleted upon receiving notice. If we discover that a child under age 18 has provided us with Personal Information, we will delete such information immediately.

We Uphold our Duty to Abide by the Legal System

Personal Information will be disclosed where required by law or subpoena.

Document Changes 

Our Privacy Policy is updated to respond to new internet security protocols. Changes to this Privacy Policy are effective when they are posted on this page.

Contact

If you have any questions please email care@dianamdonaldson.com.